Backorders & Inventory:
We make every attempt to notify our customers in the event of
backordering. If shipments are scheduled more than 30 days after the
order date, we will notify you via email and give you a cancellation
option. Written notification may be required for any cancellations made
by the customer (emails are accepted). Many times we will offer
suggestions on substitutions for any discontinued, backordered or sold
All backordered merchandise will be shipped immediately upon arrival
to our warehouse. Backorders will be filled before new orders when the
backordered items become available.
Payment Methods & Terms:
We accept all major credit cards with the exception of
Discover. We pre-screen
all international orders and international forms of payment. In most
cases we do not accept payment via wire transfers or Western Union,
especially on international orders. Customers who regularly order large
quantities of our product may become eligible for additional discounts,
and/or optional payment arrangements.
Shipping & Freight:
Whenever possible, all domestic shipments will be made via Fedex, or UPS ground. It is Ceiling Fantasia's policy to ship via the most economical
means, whenever possible. Air freight shipments and optional extra fast
delivery services from some shippers are available upon request at
additional cost to the purchaser. Rush orders required to ship by air
must be placed by noon EST. Puerto Rico, Hawaii, Alaska and some other
orders may be shipped by air, unless otherwise specified by the
customer. Export shipments must be approved before the order is
processed and arranged on an individual shipping destination basis.
Note: Oversized or heavy items may have an
additional shipping cost. This charge may not be calculated until the
order is being prepared. We will notify you if there is an increase in
the shipping charge or your order prior to billing and shipping.
Alaska & Hawaii Orders:
We are happy to accept orders for our customers in Alaska and
Hawaii. However, orders to these states generally carry higher shipping
costs. Quoted shipping rates or special incentives for free shipping
listed on CeilingFantasia.com do not apply on sales to Alaska, or Hawaii.
Special shipping and handling charges will apply to these orders and
should be confirmed prior to order processing and transfer of funds. If
you have questions, or if you would like a quote for a shipment to
Alaska and/or Hawaii you should contact us directly.
Allow 7-10 business days for delivery of non-backordered items in
the continental US. Allow additional time for shipments to Alaska,
Hawaii and International Orders.
Entire orders will be shipped together if possible.
Restocking & Reboxing Fees:
All merchandise returns and/or exchanges are subject to a 30%
restocking fee. All merchandise that has to be broken from its original
packaging, box or case will be assessed a $10.00 reboxing fee.
Damaged Shipments & Claims:
Claims for damaged shipments are the responsibility of the carrier.
We urge all customers to properly inspect containers and cartons,
including the merchandise, before signing the delivery receipt or bill.
Customers are responsible for all shipping and handling charges on
returned shipments. In the event of damage, please notify Ceiling Fantasia
immediately. Any avoidance of this procedure will exempt Ceiling Fantasia
from any responsibility.
Exchanges & Replacements:
Exchanges and replacements will be considered a new order if the
merchandise needs to be shipped out immediately. An exact replacement
item or an item of similar value may be shipped prepaid only if the
returned item is shipped first by the customer, then received and fully
inspected at our warehouse.
Exchanges must be in new condition and must include all instructions
and original packing material. Customer pays all return shipping
charges. Include a copy of your packing list with all returns.
Returns & Cancellations:
All returns must be authorized within 10 calendar days of receipt of
shipment. All returns are subject to a 25% restocking fee. Please call
ahead to get a return authorization number before you send back the
merchandise. Make sure you mark the outside of the package with the
return authorization number we email to you. All authorized returns
must be made within 10 calendar days of return approval to our shipping
address. Any unauthorized returns will be refused. Any used merchandise
will not be eligible to be returned. Returns must be in new condition
and must include all instructions and original packing material.
Customer pays all return shipping charges. Include a copy of your
packing list with all returns.
Note: All custom merchandise is not refundable, not
cancelable and not returnable. Ceiling Fantasia reserves the right not to
accept any returns and/or offer any refunds for any of our custom made
items or items that have been modified and shipped to the customer.
Return Shipping Instructions:
Return via prepaid UPS or US mail. Insure shipment for full value of
purchase. Use original packaging. We are not responsible for packages
lost during return shipping.
Sales tax is charged on instate orders and any special instances that it may be required by law.
Other Ceiling Fantasia Policies:
Please review our other policies, such as the conditions of use and our privacy notice, posted on this site. These policies also govern your visit to Ceiling Fantasia. We reserve the right, at any time, to make changes to our site
or our policies.